User Guide
Ordering process
This site offers two types of products: "① Sales Products" and "② Quote Products."
Please see the steps below for each ordering method.
①How to order products
Select a product
Select the product you want, select the color, size, and other specifications, and add it to your cart.
View Cart
Check the items and quantities in your cart, and if there are no problems, click "Proceed to checkout."
Enter your information
If you are a member, please log in. If you are a first-time user, please enter the required information such as your name, address, and contact details.
*You can purchase products without registering as a member, but you will not be able to use the "member benefits."
Choose your payment method
Please select your preferred payment method.
Confirm and confirm your order
Check the details you entered and your order details, then click the "Confirm Order" button.
Receiving an order completion email
Once your order is complete, you will receive a confirmation email, so please wait for your order to arrive.
You can also check your order details in the "Order History" section of your My Page.
② Ordering process for estimated products
商品を選ぶ
見積もり依頼をしたい商品を選び、カラー・サイズなどの仕様を選択してカートに追加します。
カートを確認
カート内の商品や数量を確認し、問題がなければ「見積もり依頼をする」をクリックします。
お客様情報を入力
会員の方はログイン、初めての方はお名前・住所・連絡先など必要事項を入力します。
※会員登録しなくても見積依頼は可能です。
見積書の発行
見積書発行依頼画面が表示されましたら、送付先の「メールアドレス」をご入力ください。
必要に応じて「宛名」やご連絡事項もご記入いただき、「見積り依頼を送信する」をクリックしてください。
入力いただいたメールアドレス宛に、見積書が送付されます。
実販売店へ提出・購入
近くの販売店へお問い合わせください。
RAYS Partner Shopはこちら
販売店購入後のポイント申請
販売店で購入後、FAN CLUB HP内の専用登録フォームから申請をして下さい。
ホイール購入ポイント申請フォームはこちら
ポイント付与
審査を通過後にポイント付与となります。
ポイントの確認（マイページ）はこちら
Membership Benefits
About Raise Member Rank Stages
RAYS FAN CLUB allows you to earn points by purchasing products, participating in events, and receiving quotes.
Accumulated points have no expiration date and are valid for life.
When you reach a certain number of points, your rank will increase and you will receive benefits according to your rank stage.
ランクごとの特典
| 会員ランク種類 | 条件 | 特典内容 |
|---|---|---|
|
会員登録のみ （無料） |
・会員登録で500ptプレゼント ・メルマガで最新情報をお届けします ・スタンダード会員だけが購入できる限定アイテムの購入権 |
|
5,000 pt |
・￥500 OFFクーポンをプレゼント ・ブロンズ会員だけが購入できる限定アイテムの購入権 |
|
10,000 pt |
・￥1,000 OFFクーポンをプレゼント ・シルバー限定の特典グッズ（カーボンペンなど）を無料プレゼント ・シルバー会員だけが購入できる限定アイテムの購入権 |
|
20,000 pt |
・￥1,500 OFFクーポンをプレゼント ・ゴールド限定の特典グッズ（ステッカーセットなど）を無料プレゼント ・ゴールド会員だけが購入できる限定アイテムの購入権 |
|
50,000 pt |
・10% OFFクーポンをプレゼント ・プラチナ限定の特典グッズ（コラボグッズなど）を無料プレゼント ・プラチナ会員だけが購入できる限定アイテムの購入権 |
|
100,000 pt |
・10% OFFクーポンをプレゼント ・ダイヤモンド限定の特典グッズ（ミニチュアなど）を無料プレゼント ・ダイヤモンド会員だけが購入できる限定アイテムの購入権 |
ポイントを貯める
OFFICIAL STOREで貯める
OFFICIAL STOREでは、お買い物や会員登録など、さまざまな場面でポイントを貯めることができます。
- 商品ご購入で100円につき5ポイント
- 会員登録で500ポイントプレゼント
- お誕生日月に1,000ポイントプレゼント
ホイール購入で貯める
販売店舗でRAYSホイール1台分をご購入いただいた場合に、専用フォームからの申請でポイントを貯めることができます。
- 審査通過後にポイントを付与
- すでに購入済みのFAN CLUB会員も事後申請が可能
イベント来場で貯める
RAYSが出展するイベントにご来場いただくと、会員証のご提示で来場ポイントを獲得できます。
- 1イベント1回まで付与。重複している場合は後日取消されます。
- イベントによりポイント数が変更となる場合があります。
Use coupon
Use coupon
You can check the list of coupons you have acquired by logging in to your My Page.
Please check the coupon codes distributed during campaigns, events, email newsletters, etc.
Add product to cart
Add the product you want to your cart.
Enter your coupon code
Proceed to the checkout screen and enter your coupon code in the "Coupon Code Entry Field".
Check if the discount is reflected
After applying, please check that the discount price and benefits are reflected.
Complete your purchase
Please proceed to complete the purchase process.
Coupon Notes
・Coupons may have expiration dates or restrictions on eligible products and categories.
・Only one coupon can be used per purchase.
・This offer may not be combined with other discounts or campaigns.
・Coupons cannot be reissued, exchanged for cash, or transferred.
Payment Methods
Payment can be made by credit card, bank transfer, Apple Pay, or Google Pay.
Credit card payment
The following credit cards can be used for payment.
When placing an order, please enter your card number, expiration date, and security code.
Once payment is complete, we will begin arranging your order.
Apple Pay
This is a payment service provided by Apple.
You can easily pay using the address and credit card information registered to your Apple ID.
In particular, if you use an iPhone or Mac, it is likely that the settings have already been set up, allowing for smooth shopping.
Google Pay
This is a payment service provided by Google.
You can easily make payments using the address and credit card information registered in your Google account.
By logging in with your Google account, you can avoid tedious input work and proceed with the purchase process smoothly.
Shipping fees and delivery methods
Shipping
Shipping costs are 500 yen (tax included) nationwide.
*The price for Okinawa Prefecture is 1,600 yen (tax included).
Free shipping on purchases over 11,000 yen (tax included)!
About Shipping
Normally, we will ship your order the next day after payment is completed and payment is confirmed (when your order is completed for cash on delivery).
Delivery will be via Sagawa Express.
*We do not ship overseas.
Estimated delivery time
The estimated delivery time from shipping is as follows:
・Honshu, Shikoku, Kyushu: 1 to 3 days ・Hokkaido, Okinawa: 3 to 5 days *Please note that delivery may be delayed due to weather or traffic conditions.
Returns and Exchanges
- We cannot accept returns or exchanges due to customer convenience.
- We do not accept cancellations after an order has been completed.
・If you receive a defective product or a problem with the product, please contact us by email at the inquiry address within 8 days of receiving the product.
We will guide you through the return and exchange procedures.
