Unfortunately, we cannot accept cancellations after an order has been completed.

Please check the details carefully before placing your order.

Unfortunately, we cannot make any changes after your order has been completed.

Please check the details carefully before placing your order.

You can check the details of your order by logging in to your My Page and going to "Order History".

You can also check a list of past orders, detailed information, and delivery status.

We will update the website as soon as we know when the item will arrive. We will contact you if an item is out of stock after you have placed your order.

By registering as a member, you can enjoy benefits according to your RAYS membership rank.

For details on the benefits, please refer to the User Guide "Member Benefits."

By purchasing products, you will accumulate points, and your membership rank will automatically increase according to the total number of points you have accumulated.

Points are also awarded when you participate in events or purchase products for which quotes have been given in store.

For details, please refer to the "Member Benefits " section of the User Guide .

Your membership card will be displayed on the top screen of your My Page. After logging in, access My Page and check it.

Member points do not expire.

These are managed as "status points" that accumulate throughout your life, and your membership rank is determined based on the total number of points you accumulate.

You can also purchase products without registering as a member.

However, you will not be able to use services such as point rewards and member rank benefits.

Points will not be added simply by "issuing a quote" for a quoted product.

Points are only awarded when you actually purchase products at a store using the quote.

For details, please refer to the User Guide "Member Benefits: Earning Points."

Apple Pay, Google Pay, and credit card payments are accepted.

Supported brands: VISA, Mastercard, JCB, American Express, Diners Club, Discover

The following six credit cards are available:

VISA, Mastercard, JCB, American Express, Diners Club, Discover

If you do not receive a confirmation email after making a payment, the following may be the cause:

・There is an error in the registered email address

- It has been sorted into the spam folder or promotions tab.

- Receipt is blocked due to mail server settings, etc.

Please check your spam folder first.

If you still can't find it, please contact us using the inquiry form.

Yes, we can issue a receipt.

Select the relevant order from the "Order History List" on your My Page and click the "Receipt" button to download it in PDF format.

Products will be delivered by Sagawa Express.

Shipping costs are 500 yen (tax included) nationwide.

*However, delivery to Okinawa Prefecture will cost 1,600 yen (tax included).

In addition, shipping is free for purchases over 11,000 yen (tax included).

Sorry, but we are currently unable to ship overseas.

Delivery is only available within Japan.

Once your order is paid for, it will be shipped within 2 days, excluding weekends and holidays.

The delivery time after shipping varies depending on your area, but it usually takes about 1 to 3 days.

*Arrival may be delayed due to weather or traffic conditions.

Unfortunately, we cannot accept requests for specific delivery dates and times. Once your item is ready, it will be shipped and delivered as soon as possible.

If the product is defective or has a problem, please contact us using the inquiry form within 8 days of receiving the product.

After checking the contents, we will inform you of the return or exchange.

Unfortunately, we do not accept returns for reasons of customer convenience.

Returns are only accepted if the problem is attributable to us, such as a faulty product or incorrect delivery.

Returns are only accepted if the product is faulty or has been delivered incorrectly.

In that case, please contact us via the inquiry form within 8 days of receiving the product.

We will check the details and advise you on how to proceed.

If you do not receive an email confirming your membership registration or an order confirmation email, the following may be the cause.

・There is an error in the registered email address

- It has been sorted into the spam folder or promotions tab.

- Emails cannot be received due to domain-specific reception or email filter settings.

First, please check your spam folder and the reception settings of your device.

If you still cannot find the email, please contact us using the contact form.

We apologize, but we do not offer gift wrapping or gift tags.

Please be aware of this in advance.

To change your membership information, please go to "Change Member Registration Information" on your My Page.

After logging in, you can check and edit information such as your name, address, and email address.

This shop is for individual customers only and does not accommodate corporate purchases.

If you would like to purchase as a corporation, please contact us using the inquiry form .